"After explosions, recalls, and months of bad press, Samsung is attempting to put the drawn out Galaxy Note 7 saga behind it once and for all, with the long-promised official release of the findings of its internal investigation.
Samsung mobile chief DJ Koh kick off a packed press conference in Seoul by “deeply” apologizing to customers and business partners, before adding on a somewhat positive note that some 96-percent of of the three million Note 7 devices sold had been returned.
Koh followed with an explanation of the company’s internal testing methodology, nothing that Samsung built a standalone testing facility to isolate the case of the explosions, testing wired and wireless charing, iris scanning and the USB-C connector. And while none of those were determined to be the root cause of the Note explosions, he added that the company will be instituting future safeguards to be extra careful.
The company specifically investigated safety as it pertained to the assembly line manufacturing process, testing that occurred from November of 2016 to earlier this month. The group found “no detection of weakness or concern” during the manufacturing and found that the tested batteries met the international safety requirements – far and away the least conclusion for the three third-party investigations.”